What is the working day for a field salesperson?

This question can be very challenging for a business to answer as the reality is that most businesses cannot be sure of where their salespeople are at any exact time.

I am a great believer in having no set working hours and having trust in the self-management skills of salespeople. If a salesperson finds it acceptable to go missing or "skive off" then their problems will generally be much more wide ranging than a few missed hours.

I have always encouraged my sales teams to ensure that when they work they work at 100% and if they need a break, even for a game of golf or a lie in, then they take it. As long as the targets were met and the customers were happy then I have always given huge amounts of flexibility to my staff. I am fully aware that the life of the field salesperson is very demanding. They don't get noticed when they leave home at 4am for an appointment 400 miles away or if they do not get home until 10pm because the motorway was closed. They do get noticed though if they dare to have no appointments after 1pm on a Friday!

Good salespeople want to perform, want to be out in front of customers and they will almost certainly be awake in the small hours at times catching up with correspondence. I don't think salespeople respond well to the "where are you now?" phone calls. If the balance is right then there should be little need to ask this question and your salespeople should always feel at ease to tell you when they are not working. If a good performer tells you at 1pm on a Thursday that they are going for a beer with some friends then that should be great news for you as they will feel they have earned it and are comfortable with their performance.

In addition, I have always tried to keep meetings with the teams to a minimum. Salespeople are impatient and often bloody-minded and sitting at a meeting room table for more than an hour listening to me congratulating their colleagues and offering high-fives is a sure fire way to bore them! 

A good salesperson will make sure their clients and prospects are well served. They will generally keep their mobile telephone switched on around the clock and will take the calls that really matter outside hours. It was rare for my salespeople to need to work at weekends and I was firm in avoiding all but vital contact with them between 5pm on Friday at 9am on Monday - I would not even send emails to my team during these times. An email received from the boss at 8pm on Saturday night discussing new targets etc is so demoralising and will receive much more interest if simply sent on the following Monday. By allowing my teams time to escape work completely they performed so much better when they were at work and this method was respected by all and rarely abused.

However, as a boss, I will ALWAYS be available for my team - if they call me with a problem at 4am on a Sunday I will answer their call and they will get my complete attention.

I have never insisted on holiday allocations for my sales staff either. They know and I know when they are in need of a holiday and with performing salespeople I have never been bothered if they take three or four holidays a year - the principle is always the same; deliver the targets set and what you do outside of that is up to you. There is little to be gained by setting levels of twenty days per year etc - some will need to take more and some will want to take less - go with the flow and all will generally be good.

Whilst these methods will not suit all and will probably even prompt anger with some business owners they have always worked for me and created a very close-knitted team of dedicated professionals who consistently perform. The only problems I have ever experienced with this method have been with non-performers who have invariably promised more than they have the skills to deliver.

Salespeople are easy to criticise and find fault with. Unless you have actually been selling in the field for a few years it is really hard to understand what is involved and the levels of concentration required to be successful. Make sure you are the boss who supports your team and sets them free to be achievers. A salesperson that performs constantly and gets the job done will likely be the type of character to be best left alone to get on with the job - I have never found a great salesperson who likes being micro-managed. 

Set them free, let them sell and just watch the results....

Please follow us on Twitter @salesfrienduk, subscribe to us, like us, follow us, share us and comment.